Introduction and Acceptance

Welcome to the official website of The Fleming Hotel, accessible at www.thefleming.com. The website is owned and operated by The Fleming Limited, a company incorporated under the laws of Hong Kong, with its registered address at No. 41, Fleming Road, Wanchai, Hong Kong. By accessing or using this Website, you agree to be bound by these Terms & Conditions, together with our Privacy Policy and any other policies referenced herein. If you do not agree with any part of these terms, please do not use this Website.

Purpose and Use of the Website

The Website provides access to reservation services for rooms, dining and other amenities offered by The Fleming Hotel (“Hotel”). It also contains marketing and promotional information about our products and services. The Website is intended for your personal, non-commercial use only. You must not use it for any unlawful, fraudulent, or prohibited purposes. We reserve the right to restrict or deny access to the Website at our sole discretion to any user who violates these Terms. You confirm that you are of legal age to enter into binding contracts and to make reservations through this Website. Minors may only use the Website under the supervision and permission of a parent or guardian.

Intellectual Property Rights

All content on this Website, including but not limited to text, images, logos, graphics, software, and trademarks (collectively, “Content”), are the property of The Fleming Hotel or its licensors and are protected by intellectual property laws. No rights or licenses are granted to you for the use of any Content except as expressly permitted here. You may not reproduce, modify, distribute, or create derivative works from any Content without prior written permission. While we welcome your feedback, we retain ownership of all rights to any suggestions or ideas you submit.

Booking and Reservation Conditions

By booking a reservation through this Website, you agree to comply with all applicable Hotel terms and policies. You authorize us to use your personal and payment information for processing your reservation and any related charges. Although we strive to provide accurate availability and pricing, errors may occur. We reserve the right to correct mistakes or cancel reservations made based on such errors. Reservations are intended for personal use only; bulk bookings of more than five rooms must be arranged directly with the Hotel. For security purposes, valid government-issued identification is required at check-in, and we reserve the right to refuse service if identity verification fails.

Cancellation and Payment Policies

Cancellation policies vary depending on the rate plan selected and will be clearly specified at the time of booking. We encourage you to review these terms carefully before confirming your reservation. In the event of a late cancellation or no-show, The Fleming Hotel reserves the right to charge the full amount for the entire period of your stay, as stated in your booking terms. To secure your reservation, credit or debit card details are required; however, no charges will be made at the time of booking unless your rate plan specifies a prepayment or deposit. By providing your payment information, you authorize us to charge your card for any applicable fees, including incidentals, damages, or cancellation charges.

No Pets Policy

Please be advised that The Fleming Hotel maintains a strict no pets policy. For hygiene and comfort reasons, pets of any kind are not permitted anywhere on Hotel premises, including guest rooms, public areas, and facilities. Service animals trained to assist guests with disabilities may be allowed in accordance with applicable laws, but we ask that you notify us in advance if you will be accompanied by such an animal.

Smoking Policy

The Fleming Hotel maintains a strict non-smoking policy throughout all areas of the property, including guest rooms, public spaces, and dining areas. Any breach of this policy will result in a cleaning fee of HKD 3,000, which will be charged to the guest’s account. We appreciate your cooperation in maintaining a smoke-free environment for the comfort and safety of all guests.

Additional Services and Guest Responsibilities

Reservations for dining or other hotel services can be made directly with the Hotel and are subject to availability and applicable policies. The Hotel reserves the right to cancel or modify your reservation in the event of operational needs or unforeseen circumstances. Guests are expected to comply with Hotel rules, including dress codes and any age restrictions.

Disclaimer and Limitation of Liability

The Website and its services are provided “as is” without warranties of any kind. We do not guarantee uninterrupted or error-free access and are not responsible for technical issues beyond our control. You use the Website and services at your own risk. The Fleming Hotel disclaims any liability for loss or damage arising from your use of the Website or your stay. We are not responsible for lost or stolen personal property brought onto the Hotel premises; guests are encouraged to use in-room safes or Hotel lockers for valuables.

Privacy and Marketing Communications

Your use of this Website is subject to our Privacy Policy, which explains how we collect, use, and protect your personal information. By using the Website, you consent to receiving marketing communications from The Fleming Hotel, which you may opt-out of at any time.

Changes to Terms & Conditions

We reserve the right to update these Terms & Conditions at any time without prior notice. Changes will be posted on this page and will become effective immediately upon posting.

Governing Law and Jurisdiction

These Terms & Conditions are governed by the laws of the Hong Kong Special Administrative Region. Any disputes arising from or in connection with these terms shall be subject to the exclusive jurisdiction of the courts of Hong Kong.

Contact Information

If you have any questions about these Terms & Conditions, please contact us at info@thefleming.com or by phone at +852-3607 2288.